1. Information We Collect
When you make a donation or contact us, we may collect the following information:
- Full name and contact details (email address, phone number)
- Mailing address for receipts and correspondence
- Payment information (processed securely; we do not store card details)
- Donation amount, date, and purpose
- Messages or communications you send to us
2. How We Use Your Information
Your information is used solely to fulfil our charitable mission:
- To process and acknowledge your donations
- To issue official donation receipts or certificates
- To send updates on our projects and impact reports
- To comply with legal and regulatory obligations
- To improve our services and donor experience
We will never sell, rent, or trade your personal data to any third party.
3. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using industry-standard SSL technology.
Only authorised staff members who need access to your information to carry out their duties are permitted to view it.
4. Cookies & Website Usage
Our website may use essential cookies to ensure basic functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings; however, some parts of our website may not function correctly as a result.
5. Third-Party Services
We may use trusted third-party payment processors to handle transactions securely. These providers have their own privacy policies and are obligated to handle your data with the same level of care. We are not responsible for the privacy practices of external websites linked from our site.
6. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the relevant authority
7. Data Retention
We retain donation records for a minimum of seven years to comply with financial and legal requirements. Contact details are kept until you request their removal, provided no legal obligation requires us to retain them.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website. Continued use of our services after updates constitutes your acceptance of the revised policy.